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Athene Ascent Annuity Complaints [Updated February 2020]

If you are considering the purchase of the Athene Ascent annuity – or quite frankly, any annuity – then it can be helpful to consider not just the glossy marketing pieces that are produced by the insurance company, but also to review the comments and testimonials from those who already own the product. That’s why we explore and discuss some of the recent Athene annuity complaints below. Doing this research can be a key determinant in whether or not you actually move forward with purchasing the annuity – particularly because the complaints can provide you with a more realistic picture of how the annuity may or may not actually be working for other investors. Just like most any other insurance or financial vehicle, the Athene Ascent annuity has had some positive and some negative reviews. For instance, while this product can, in fact, offer some nice benefits for some, for others it has not performed up to their expectations.

Information from Real Athene Annuity Customers

In seeking out information on Athene and its annuity products, it can be helpful to review any of the information that is on the Better Business Bureau’s (BBB) website. (This is the case for most any insurance company that is offering an annuity). With regard to the Athene Ascent annuity, you can find more information on its BBB page here. For instance, the Better Business Bureau has given Athene an overall grade of C-. Like most “report cards,” this grade is on a scale of A through F – so at the moment, there are at least a few areas where Athene needs to do some work. You will also find that as of late June 2019, the company had closed out 136 complaints over the past three years – the majority of which had to do with the company’s products and services – and 36 complaints about Athene within the past 12 months. To read these Athene annuity complaints in more detail you can go HERE. In addition, over an average of 50 Athene customer reviews, the company is currently sitting on a whopping one and a half stars our of a possible five. Ouch! You can check out the Athene customer reviews HERE.

Real Complaints from Athene Ascent Annuity Buyers

The Athene Ascent complaints include product performance issues, as well as issues that pertain to the company in general. Just some of the more recent Athene annuity complaints include the following: athene annuity complaints ascent complaints athene ascent complaints athene annuity complaintsathene ascent complaints athene annuity complaints It can also be helpful to check on your state’s Department of Insurance website for any information about an insurance company and its corresponding complaints. For those who reside in New York, the complaint index for Athene was at one time more than 4,600! So, Athene appears to have a higher than average complaint index, given that average is 100.

What Additional Information is Available on the Athene Ascent Annuity?

Because fixed indexed annuities are regulated as insurance products – and not as securities – these products provide few of the typical disclosures that you will normally find with equity investments. Likewise, these types of annuities are not included in various FINRA (Financial Industry Regulatory Authority) regulations like stocks, mutual funds, and even variable annuities are. You can, however, help yourself to better understand these types of annuities by reading over their disclosure statements and other “fine print” that may be included on the carriers’ website, and in their brochures (although often times, the fine print on the glossy brochures is “hidden” down at the bottom, and it is a very small font type). Regarding the Athene Ascent fixed index annuity, there is a fairly detailed disclosure that can be found online by going here. This disclosure will provide you with information on the product’s fixed and index strategies, as well as how (and how often) the returns are calculated, the actual index disclosures, and even some key terms that are important to know.

Still Have Any Questions on the Athene Ascent Fixed Indexed Annuity? Contact Us Before You Make a Long-Term Annuity Commitment

If you would like any additional information regarding the Athene Ascent annuity that is provided to you in an unbiased manner, please feel free to reach out to us through our secure contact form below:
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Our experts can also be reached by phone so that you can speak directly with an annuity expert, in turn, providing you with the details that you need for making a well-informed decision. athene annuity complaints
  • Feroz Ahmad & Bedia Ahmad
    5:31 AM, 7 May 2018

    Friends, we have had annuities with Athene for years, ever since we lived in Boston. Our contract numbers are 700308 and 705022. We are at present living in Istanbul, Turkey. We have been unable to get form 1099 to send to our tax preparer in Cambridge. MA. So our tax form has not been sent to the IRS.

    Will you please help us? Send us an email address to write to or a telephone number we can call from Istanbul.

    Many thanks,

    Feroz Ahmad

  • Annuity Gator
    2:24 PM, 13 May 2018

    Hi Feroz – Thank you for your message. We are sorry to hear that you’ve been having trouble contacting Athene. While we are unable to assist with the actual contracts (since they were purchased through the insurance carrier) there are some ways that you can contact Athene directly. By phone, their direct number is (888) 266-8489, and there are reps available Monday through Friday from 8:00 a.m. until 5:00 p.m. Central U.S. time. You could also go to Athene’s website and complete a short form, and then have a representative contact you back. This web address is: Please let us know if we can assist further by going to: Best! The Annuity Gator

  • M.Hagin
    5:38 PM, 19 February 2019

    I requested money from my Athene Annuity to repair an extremely damaged roof. I filled out all the paper work, contacted my financial advisor, contacted Athene by phone and waited. A check was sent promptly and just as promptly, cancelled, due to “ wrong amount sent”. I immediately called again and ask to please issue another check ASAP as it was imparitive that my roof be done. They were in no hurry to send me MY money and two weeks later I recieved my check , I kid you not, for the exact same amount that was cancelled . They need lessons in 1) whose money is this 2) customer service 3) and telling the truth. I will be talking with my financial advisor soon.

  • Annuity Gator
    2:13 PM, 26 February 2019

    Hi and thank you for your comment. We are sorry to hear that you’re having such a hard time getting your money. Depending on how long you have owned the annuity, you should be able to access at least 10% of the contract’s value penalty-free (or possibly even all of your money, if you are no longer in the annuity’s surrender period). If the annuity is otherwise performing well for you, it likely makes sense to hold on to it (minus your withdrawal for your roof repairs). However, if the annuity is not performing the way you had anticipated, we would be happy to assist you with comparing it against some other options to determine the best course of action. Please feel free to reach out to us directly via phone (toll-free) at (888) 440-2468, or to send us an email at and set up a time to speak with one of our annuity experts. Best! Annuity Gator

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